Privacy Policy

This Privacy Policy describes how Shaniel Bespoke Tailor ("we", "our", "us"), operated by Richard (Rustam), collects, uses, and protects your personal information when you visit our website at https://www.shanieltailor.com or interact with our services.

1. Information We Collect

We collect the following categories of personal information:

• Contact Information: Name, email address, phone number, and postal address when you place an order, book an appointment, or contact us.
• Measurement Data: Body measurements you provide for the purpose of creating your bespoke garments.
• Order Information: Details of garments ordered, fabric selections, style preferences, payment records, and order history.
• Payment Data: We process payments through secure payment processors. We do not store full credit card numbers on our servers.
• Communication Records: Records of communications between you and our team, including emails and notes from fittings.
• Website Usage Data: Anonymous usage data collected via cookies, including pages visited, time on site, and referring websites.
• Newsletter Subscription: Email address if you subscribe to our newsletter.

2. How We Use Your Information

We use your personal information for the following purposes:

• To process and fulfil your bespoke garment orders
• To communicate with you about your orders, appointments, and enquiries
• To maintain your measurement records for future orders
• To send appointment reminders and order status updates
• To send our newsletter and promotional communications (only with your consent)
• To notify you of upcoming city tours in your area
• To improve our website and services
• To comply with legal obligations

3. Legal Basis for Processing

We process your personal data on the following legal bases:

• Contract Performance: Processing necessary to fulfil your orders and provide our tailoring services.
• Legitimate Interest: Communicating with you about orders, maintaining business records, and improving our services.
• Consent: For newsletter subscriptions and marketing communications.
• Legal Obligation: Where required by applicable law, regulation, or legal process.

4. Data Sharing

We do not sell, rent, or trade your personal information to third parties. We may share your information with:

• Shipping Partners: Courier companies (DHL, FedEx, UPS) for the purpose of delivering your garments. We share only the information necessary for delivery.
• Payment Processors: Secure payment processing services to handle your transactions. These processors comply with PCI DSS standards.
• Email Service Providers: For sending transactional and marketing emails, subject to your preferences.
• Legal Requirements: We may disclose information if required by law, court order, or government authority.

5. International Data Transfers

As we serve clients worldwide, your personal data may be transferred to and processed in countries other than your country of residence, including Hong Kong and other countries where our service providers operate. We ensure appropriate safeguards are in place for such transfers in compliance with applicable data protection laws.

6. Data Retention

We retain your personal information for as long as necessary to fulfil the purposes for which it was collected, including:

• Customer Records: We retain measurement records and order history indefinitely to service future orders. You may request deletion at any time.
• Financial Records: We retain payment and order records for 7 years for tax and accounting purposes.
• Marketing Data: Until you unsubscribe or request deletion.
• Website Analytics: Anonymised analytics data is retained for up to 2 years.

7. Your Rights

Depending on your location, you may have the following rights regarding your personal data:

• Access: Request a copy of the personal data we hold about you.
• Rectification: Request correction of inaccurate or incomplete data.
• Erasure: Request deletion of your personal data, subject to legal retention requirements.
• Restriction: Request that we limit how we process your data in certain circumstances.
• Portability: Receive your data in a portable format.
• Objection: Object to processing based on legitimate interests or for direct marketing.
• Withdraw Consent: Withdraw consent for marketing at any time by unsubscribing or contacting us.

To exercise any of these rights, please contact us at shanieltailor@gmail.com.

8. Cookies

Our website uses cookies to enhance your experience. Cookies are small text files stored on your device. We use:

• Essential Cookies: Required for the website to function (e.g., shopping cart, session management). Cannot be disabled.
• Analytics Cookies: Help us understand how visitors use our site. Anonymous data only.
• Preference Cookies: Remember your preferences (e.g., language, currency).

You can control cookies through your browser settings. Note that disabling cookies may affect website functionality.

9. Security

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure, or destruction. These measures include SSL encryption, secure database storage, access controls, and regular security reviews.

However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security. We will notify you promptly if we become aware of any breach affecting your personal data.

10. Children's Privacy

Our services are not directed to children under the age of 16. We do not knowingly collect personal information from children. If you believe we have inadvertently collected data from a child, please contact us immediately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of significant changes by email (where we have your address) or by posting a prominent notice on our website. Your continued use of our services after any changes constitutes acceptance of the updated policy.

12. Contact Us

For any questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: